Please call or email first to finalize shipping costs for international orders.
Sales tax (7.75%) applies to California deliveries only.
We make every effort to keep our inventory updated, but ocassionally we receive an order for an item that has recently been sold or which we find has been damaged. Therefore, to assure that items in your order are still available, we will confirm your order by email before we process it. We will email you with a confirmation of the items you have ordered and the total cost. We will process your order after receiving your reply.
If any item in your order is no longer available, we will email you to confirm the remaining items in your order and the total adjusted cost, and will ask whether you want to proceed with the adjusted order. We will process your order after receiving your reply.
A shipping and insurance charge of approximately 4.75% of your total purchase (up to a maximum of $90 for orders over $2000) will be added to your order at Checkout. You can opt to pay actual shipping and insurance charges if you prefer - just let us know. We do not charge for packaging or handling.
We ship U.S. orders via Parcel Post with the U.S. Postal Service (USPS). For destinations without USPS service, we will ship orders with UPS or FedEx.
We accept PayPal, MasterCard, Visa, personal checks, certified checks, and money orders. If you have not done business with us in the past and are paying with a personal check, we will wait until the check has cleared before shipping your purchase.
Every item we offer is guaranteed to be authentically handmade by a Native American craftsperson (the sole exception to this is Casas Grandes pottery from the village of Mata Ortiz in Chihuahua, which is handcrafted by the villagers). So we are confident that you will be very pleased with your purchases. But if you are unsatisfied for any reason, you may return an item within two weeks, as long as it is returned in its original condition. We will refund your payment for returned items, less the original shipping and insurance charges and a 3.25% restocking fee if the item was paid for with a credit card. Return shipping and insurance charges are the responsibility of the customer.
In the event that an item is damaged in shipping, claims for damaged merchandise must be filed with the U.S. Postal Service, UPS, or FedEx by the customer, since the customer will have the item and packaging for proof of claim. If a package is lost in shipping, we will file the claim as we have proof of insurance on all shipments.
We reserve the right to refuse sales at our sole discretion.